Cancer Connect Retraining ProgrammeHome / Courses / Cancer Connect Retraining Programme 0 student Overview Curriculum InstructorWelcome & Introduction Welcome Introduction How does Cancer Connect fit into the Cancer Society Guidlines Guidelines Call boundaries Continuation Call Boundaries Example of calls Communicating over the phone Missing cues Listening to understand Empathy & Emotions Brené Brown on Empathy Be aware of your own beliefs and values What about emotional callers? Crying, Fear and Anxiety Anger Nine Principles of effective listening Nine Principles of effective listening (1 – 3) Nine Principles of effective listening (4 – 6) Nine Principles of effective listening (7 – 9) Finishing the call Finishing the call Call reports Self Care The Last Word Instructor Jenny Schouten Free Enroll
