Cancer Connect Retraining ProgrammeHome / Courses / Cancer Connect Retraining ProgrammeWelcome & Introduction Welcome Introduction How does Cancer Connect fit into the Cancer Society Guidlines Guidelines Call boundaries Continuation Call Boundaries Example of calls Communicating over the phone Missing cues Listening to understand Empathy & Emotions Brené Brown on Empathy Be aware of your own beliefs and values What about emotional callers? Crying, Fear and Anxiety Anger Nine Principles of effective listening Nine Principles of effective listening (1 – 3) Nine Principles of effective listening (4 – 6) Nine Principles of effective listening (7 – 9) Finishing the call Finishing the call Call reports Self Care The Last Word Cancer Connect Retraining Programme Back to Course This content is protected, please login and enroll course to view this content! Prev Welcome Next How does Cancer Connect fit into the Cancer Society
